We will charge 3 types of services:
1) a user-based USAGE FEE for the ongoing use of the platform and its modules - optionally with monthly or annual payment.
2) an effort-based CUSTOMER SUPPORT by our experienced and always responsive staff (1.5€/minute or 90€/hour).
For new customers, we offer a 50% ONBOARDING DISCOUNT on regular support (0.75€/minute or 45€/hour) for a maximum of 15 hours, which can be used for data migration, custom setup and training.
3) Optional as needed for special CUSTOM PLUGINS for features that are not part of the standard platform. Prices for individual plugins will be communicated prior to their activation.
Our monthly billing will debit all fees on the 1st of each month for the previous month via automated credit card or SEPA direct debit. The yearly payment option offers 2 free months of service in return for an upfront advance payment without refunding. Yearly upfront payments do not include any arising support fees, which will be debited in the month following the support service.